Question 1

What's the difference between Basic and Full Licence?

Accepted Answer

Basic Licence provides GUI access only. Full Licence includes GUI, PowerShell Module, CLI access for scripting and automation, and AI-powered packaging automation. Both plans support installer-less capture, install capture, App-V extraction into MSI & MSIX formats, App Attach support, and include access to our comprehensive training and certification program.

Question 2

How does the trial work?

Accepted Answer

The trial gives you full access to both GUI and CLI features for 7 days with up to 25 application captures. No credit card required. Captures are for trialing and not licensed for production use. Note: Training & Certification Program requires a paid licence.

Question 3

How does per-admin-user licensing work?

Accepted Answer

Each licence covers one admin user who can manage and deploy applications. You'll need separate licences for each admin user in your organisation.

Question 4

Can I upgrade from Basic to Full Licence?

Accepted Answer

Yes, you can upgrade from Basic to Full Licence at any time. The price difference will be prorated for the remaining period of your annual subscription.

Question 5

What happens when my annual licence expires?

Accepted Answer

You need to manually renew your annual licence before it expires. You'll receive renewal reminders before your licence expires to ensure continuity of service.

Question 6

Do you provide packaging support?

Accepted Answer

Packaging support is available via our approved partners as a separate paid service. Contact us for pricing and availability of packaging support services through our partner network.

Question 7

Will every app package successfully?

Accepted Answer

While EtherApps Forge handles most Windows applications successfully, some apps with complex dependencies, custom installers, or specific system requirements may need additional configuration or manual intervention. Our AI-powered EtherAssist can help troubleshoot complex scenarios.

Question 8

Which Windows versions are supported?

Accepted Answer

EtherApps Forge supports capturing applications from Windows XP SP3 through Windows 11, and can create packages compatible with modern deployment methods including MSIX, App-V, and MSIX app attach for Windows 10/11 and Azure Virtual Desktop.

Question 9

Which Windows Server versions are supported?

Accepted Answer

EtherApps Forge supports Windows Server 2008 R2, 2012, 2016, 2019, and 2022. RDS (Remote Desktop Services) environments are fully supported for application packaging and deployment.

Question 10

Can multiple users share a licence?

Accepted Answer

No, each licence is tied to a named admin user. Licences cannot be shared between users. However, company administrators can transfer licences between team members when needed.

Question 11

How can I transfer licences between admin users?

Accepted Answer

Company administrators can transfer licences between team members directly through the portal. Simply go to your dashboard, select the licence you want to transfer, and use the transfer function to assign it to another admin user in your organisation.

Question 12

What payment methods do you accept?

Accepted Answer

We accept all major credit cards through Stripe. Pricing is in GBP with automatic conversion for international customers. You can also purchase through our approved channel partners. Get in touch to find out more about partner purchasing options.

Question 13

Can I purchase through channel distribution partners?

Accepted Answer

Yes, you can purchase EtherApps Forge through our approved channel distribution partners. Our partners include Northamber PLC (UK-based distributor), Renaissance (Ireland's premier value-added distributor), Prianto (value-added distributor across Europe), and CloudLand BV (Netherlands-based cloud software platform). Contact us to find out more about purchasing through these partners or to locate a partner near you.

Question 14

Do you offer OEM licensing for ISV partners?

Accepted Answer

Yes, we support ISV partners with our OEM offering. Contact us to find out more about our OEM licensing options and how we can integrate EtherApps Forge technology into your solutions.

Choose Your Plan

Trial

What's included

Basic Licence

What's included

Full Licence

What's included

Frequently Asked Questions

What's the difference between Basic and Full Licence?

How does the trial work?

How does per-admin-user licensing work?

Can I upgrade from Basic to Full Licence?

What happens when my annual licence expires?